Monitoring - A fix has been implemented and we are monitoring the results.
May 16, 2024 - 16:02 EDT
May 16, 2024 - 16:02 EDT
Identified - The issue has been identified and a fix is being implemented.
May 16, 2024 - 15:51 EDT
May 16, 2024 - 15:51 EDT
Investigating - We are currently experiencing higher than normal contact volume related to performance & connectivity of the Rightworks Hosted Desktop. Our engineers are working on identifying root cause and we will provide updates here as soon as they become available.
May 16, 2024 - 15:38 EDT
May 16, 2024 - 15:38 EDT
Investigating - We are currently receiving higher than normal contact volume related to Intuit’s discontinuation of QuickBooks 2021.
If you have a newer license of QuickBooks that you would like to apply to your account, please do so via the AppHub Portal.
For instructions on how to add and deploy licenses to your account, please use the following Knowledgebase Article.
If you require assistance upgrading your 2021 version of QuickBooks, you can find the step-by-step instructions located Here.
Mar 06, 2024 - 13:29 EST
If you have a newer license of QuickBooks that you would like to apply to your account, please do so via the AppHub Portal.
For instructions on how to add and deploy licenses to your account, please use the following Knowledgebase Article.
If you require assistance upgrading your 2021 version of QuickBooks, you can find the step-by-step instructions located Here.
Mar 06, 2024 - 13:29 EST
Rightworks Application Cloud
Operational
Hosted Desktop
?
Operational
QuickBooks
?
Operational
Authentication Services
Operational
Customer Communication Channels
Operational
Phone System
Operational
Chat
Operational
Email
Operational
Help Desk
Operational
Microsoft Office 365
Operational
Email
?
Operational
Authentication Services
Operational
AppHub
Operational
Page Availability
Operational
Authentication Services
Operational
User Management
Operational
File Manager
Operational
Page Availability
Operational
Authentication Services
Operational
User Management
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance