QuickBooks 2020 Discontinuation
Identified - We are currently receiving higher than normal contact volume related to Intuit’s discontinuation of QuickBooks 2020. If you require assistance upgrading your 2020 version of QuickBooks, you can find the step-by-step instructions located here:

https://helpdesk.rightnetworks.com/s/article/Upgrading-Your-QuickBooks-Company-File
May 31, 2023 - 09:00 EDT
Right Networks Application Cloud Operational
Hosted Desktop ? Operational
QuickBooks ? Operational
Authentication Services Operational
File Manager Operational
Microsoft Office 365 Operational
Email ? Operational
Authentication Services Operational
Customer Communication Channels Operational
Phone System Operational
Chat Operational
Email Operational
Help Desk Operational
AppHub Operational
Page Availability Operational
Authentication Services Operational
User Management Operational
Page Availability Operational
Authentication Services Operational
User Management Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 1, 2023

No incidents reported today.

May 31, 2023

Unresolved incident: QuickBooks 2020 Discontinuation.

May 30, 2023

No incidents reported.

May 29, 2023

No incidents reported.

May 28, 2023
Infrastructure Maintenance
Completed - The scheduled maintenance has been completed.
May 28, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 23:00 EDT
Scheduled - Our Engineering team will be performing maintenance on our infrastructure starting at 11:00PM EDT on 05/27/2023, we expect this maintenance period to last 4 hours. During this time, a small subset of our customers will be unable to log into the Hosted Desktop.
May 26, 13:19 EDT
May 27, 2023
May 26, 2023

No incidents reported.

May 25, 2023

No incidents reported.

May 24, 2023

No incidents reported.

May 23, 2023

No incidents reported.

May 22, 2023

No incidents reported.

May 21, 2023
System Performance & Connectivity
Resolved - This incident has been resolved.
May 21, 13:01 EDT
Investigating - We are currently experiencing higher than normal contact volume related to performance & connectivity of the Right Networks Hosted Desktop. Our engineers are working on identifying root cause and we will provide updates here as soon as they become available.
May 21, 11:38 EDT
Server Maintenance & Connectivity
Resolved - This incident has been resolved.
May 21, 11:37 EDT
Monitoring - Maintenance is complete and we are monitoring results.
May 21, 10:55 EDT
Update - Maintenance is estimated to be complete at approximately 1PM EDT. Until complete, some users may experience issues logging into the Right Networks Hosted Desktop. We will communicate updates accordingly.
May 21, 10:27 EDT
Identified - Server maintenance in progress.
May 21, 10:07 EDT
Investigating - We are currently experiencing higher than normal contact volume related to the performance & connectivity of certain server spaces in the Right Networks Hosted Desktop. We are performing maintenance on these spaces and will communicate as soon as maintenance is complete.
May 21, 10:01 EDT
May 20, 2023

No incidents reported.

May 19, 2023

No incidents reported.

May 18, 2023

No incidents reported.

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