All Systems Operational
Right Networks Application Cloud Operational
Hosted Desktop ? Operational
QuickBooks ? Operational
Authentication Services Operational
File Manager Operational
Microsoft Office 365 Operational
Email ? Operational
Authentication Services Operational
Customer Communication Channels Operational
Phone System Operational
Chat Operational
Email Operational
Help Desk Operational
AppHub Operational
Page Availability Operational
Authentication Services Operational
User Management Operational
Page Availability Operational
Authentication Services Operational
User Management Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 27, 2023

No incidents reported today.

Mar 26, 2023

No incidents reported.

Mar 25, 2023

No incidents reported.

Mar 24, 2023
Lacerte Performance & Connectivity
Resolved - This incident has been resolved.
Mar 24, 12:38 EDT
Investigating - We are currently experiencing higher-than-normal contact volume related to the performance & connectivity of the Lacerte application. Lacerte is aware of this issue and is working on identifying a root cause. We will provide updates here as they come in. For further information and updates see https://proconnect.intuit.com/community/lacerte-tax-news-updates/discussion/unable-to-validate-online-credentials/00/256408
Mar 24, 12:03 EDT
Mar 23, 2023

No incidents reported.

Mar 22, 2023

No incidents reported.

Mar 21, 2023

No incidents reported.

Mar 20, 2023

No incidents reported.

Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023

No incidents reported.

Mar 16, 2023

No incidents reported.

Mar 15, 2023

No incidents reported.

Mar 14, 2023

No incidents reported.

Mar 13, 2023
Lacerte and ProSeries - System Performance & Connectivity
Resolved - This incident has been resolved.
Mar 13, 13:46 EDT
Update - At this time Intuit Team is reporting stability has returned - customers are having success in waiting or retrying.

Will continue to monitor the situation.
Mar 13, 13:16 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 13, 13:11 EDT
Investigating - We are currently experiencing higher than normal contact volume related to the performance of the Lacerte and Proseries applications. Users may see a "Server Busy" error message. This behavior is happening both inside and outside of the hosted environment. We are working with Intuit to get this resolved.
Mar 13, 12:27 EDT
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